Frequently Asked Questions (FAQ)
 

1. Do you bring your own cleaning supplies and equipment?

Yes, I do. I arrive fully prepared with all the cleaning products and tools needed. I only use safe, high-quality, and effective products that are suitable for use in homes with children and pets. However, if you prefer, I use your own products or have specific requirements (like eco-friendly cleaners or allergy-sensitive products), I’m more than happy to accommodate your preferences—just let me know in advance.

❓2. Are you fully insured?

Yes, absolutely. I carry full public liability insurance to protect both you and your home. This means you can have complete peace of mind while I work. I treat every space with care and respect, but should anything unexpected happen, you're covered.

❓3. Can I choose the day and time of my cleaning?

Yes! I offer flexible scheduling to fit around your routine. You can book regular weekly or every-second-week (bi-weekly) slots, and I’ll do my best to provide a consistent day and time that suits you. If you need to change your slot, just give me notice and I’ll be as accommodating as possible.

❓4. Will I always have the same cleaner?

Yes. I run Rena Cleaning Services independently, which means you’ll always have me cleaning your home—no rotating staff or unexpected changes. This consistency helps build trust and ensures I know exactly how you like things done, providing a more personal and efficient service over time.

❓5. What is your cancellation policy?

I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your cleaning appointment. This gives me time to adjust my schedule or offer the slot to another client.
If cancellations are made with less than 24 hours’ notice, a cancellation fee may apply. This helps cover the time set aside for your booking and travel preparations. I understand that emergencies can happen, so please don’t hesitate to contact me as soon as possible in such cases—we’ll always aim to find a fair solution.